Terms of Service
PRIVACY POLICY
User Information and Privacy
Urban Mati and/or its affiliates are committed to protecting all the information you share with us. We follow stringent procedures to protect the confidentiality, security, and integrity of data stored on our systems. Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. Urban Mati's top priority is protecting your confidential information and privacy.
This privacy policy explains how we use your personal information collected through the "www.urbanmati.com" website. Please read this privacy policy before using "www.urbanmati.com" or submitting any personal information. This policy will be updated subject to any changes in information collection, activities performed, or any applicable regulations. You are encouraged to review the privacy policy whenever you visit "www.urbanmati.com" to ensure you understand how your personal information will be used.
Please Note:
The privacy practices set forth in this privacy policy are for "www.urbanmati.com" only. If you link to other websites, please review those privacy policies, which may differ significantly.
Collection of Personal Information
As a visitor to the site, you can engage in many activities without providing any Personal Information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data for a particular activity, you will not be able to engage in that activity. However, when you register to use "www.urbanmati.com" and order products as a customer of Urban Mati, we may collect your contact information such as your name, phone numbers, address, and email address, as well as profile information, including your password, details about your purchases, and interactions with us.
Updating Your Personal Information
You have the right to access and correct or delete your personal information and privacy preferences at any time. This can be done by clicking on the link "My Profile," where you can view and update most of your personal information immediately. For security purposes, certain personal information can only be changed by contacting support. We will respond to your request promptly within a reasonable time.
How Your Personal Information Is Used
Urban Mati collects your information to provide services to you, comply with our legal obligations, and improve our products and services. We do not sell, rent, or share your personally identifiable information with third parties, except as disclosed in this Privacy Policy.
Urban Mati may use this information to:
- Process your financial transactions and service your order.
- Respond to customer service requests, questions, and concerns.
- Administer your account.
- Send you requested product or service information.
- Keep you informed about special offers and services of Urban Mati and selected third parties.
- Administer promotions and notify you of important events.
- Investigate, prevent, or take action regarding illegal activities and/or violations of our Terms of Service.
- Meet our research and product/service development needs and improve our website, services, and offerings.
- Customize your experience, including targeting our services and offerings to you.
In certain situations, Urban Mati may be required to disclose personal data in response to lawful requests by public authorities. Where required by law, we will disclose your personal information to comply with a warrant, court order, or legal notice served on Urban Mati, and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if such disclosure is deemed necessary for reasons of national security, law enforcement, or other public interest concerns.
How Do I Update My Account Information?
It is quick and easy to update your account information. Simply log in at "My Account" and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.
When We May Disclose Your Information
Except as outlined below or specifically agreed by you, Urban Mati will not disclose any Personally Identifiable Information gathered from you on the website.
A. We may share personally identifiable information in limited ways with contractors and service providers that perform services on our behalf.
B. We may share your information as permitted by law, in response to legal requirements, or in special cases such as threats or property protection.
C. If you prefer not to share certain information, you can direct us not to by contacting us at info@urbanmati.com
Information Sharing with Service Providers
Urban Mati uses one or more outside payment processing companies to bill you for our goods and services. We also share personal information with certain companies that perform services on our behalf. These companies only have access to personal information needed to perform their services.
